Return Policy for Optogate Online:

(Not a common occurrence, but we understand. So here is how it works)  

 
30 Day Return Policy

1. Request item to be returned with a prompt email to info@optogatemicswitch.com
-You must provide the details regarding your purchase such as the order number from your original invoice by Optogate Online. 
-You must also maintain original packaging if at all possible. (Otherwise a $10 restocking fee will be taken out of refund.)
-You must ship product at your expense to get a full refund within 30 days of your purchase.

Ship the Optogate device to:
OPTOGATE ONLINE
ATTN: Joe Diaz
215 April Lane
Boerne Texas 78006

When return item is received by fulfillment in Original packaging a full refund will be processed through our system the day it is received. Please wait a reasonably amount of time to see refund transfer from our system to your original payment method. 

2 year Manufacturer Warranty:  

For any Manufacturing Defect in your unit or any experience of a malfunctioning Optogate please email Info@optogatemicswitch.com so that we have record of your issue. 
Please review our FAQ to get some more help. 
On the phone or email: 
We can help you trouble shoot your problems, most of the time it is as simple as changing out your XLR cable or doing a power cycle on device. 
If our suggestions to troubleshoot don't work we will ship out a new device as soon as we receive the defective/malfunction one. 

Ship the Optogate device to:
OPTOGATE ONLINE
ATTN: Joe Diaz
215 April Lane
Boerne Texas 78006